“In compliance with the Consumer Protection and Defense Code, we provide you with the Claims Sheet, which you must complete and send with the information requested and the description of the complaint or claim. The answer to the complaint will be answered by our specialized areas”.
Consultation and Request.- Request for information in the event of uncertainty, ignorance or doubt.
Suggestion.- Opportunity for improvement
Complain.- Disconformity not related to the products or services; or, discomfort or dissatisfaction with regard to customer service.
Claim.- Disagreement related to products or services.